“The TMA to close a request was 10 days, the Select support team showed a huge efficiency gain and ended the year 2020 with a TMA of 2 days – reduced by about 5x!”
“Desk Manager helps with several processes we have within the company, from the Service Desk to customer service (to be reactive), as well as in the field part.”
“Desk Manager helps with several processes we have within the company, from the Service Desk to customer support (to be reactive), as well as field operations.”