NESS is a Brazilian technology company focused on solving real problems through innovation, transformation, and delivering results with speed and security. Ricardo Esper, CEO of NESS, shares how Desk Manager made daily operations easier for the company.
We are a major technology and process laboratory focused on solving real-world problems. We are a company essentially driven to innovate and transform in order to solve challenges and support transformations across various sectors.
NESS delivers business results with speed and security, while also helping you manage risks related to processes and the business itself.
Our ticket-based support initially went through several processes, using rigid tools — including free software — that we had to adapt to our needs.
We started working with Desk Manager in its early versions, and immediately had great synergy with the team. Together, we grew by refining processes and receiving updates based on our feedback.
In fact, management became a key element in decision-making, ticket governance, reporting, and process automation.
“After implementing the platform, with Desk Manager we achieved the highest level of after-sales service in the solar market.”
Fernando Domingos
Engineering and After-sales Supervisor, BYD
“Desk Manager helps with several processes we have within the company, from the Service Desk to customer service (to be reactive), as well as in the field part.”
Nivaldo Foresti
COO, Operations Director, Voxel
“Desk Manager helps with several processes we have within the company, from the Service Desk to customer support (to be reactive), as well as field operations.”
