Xerox is a company founded in Connecticut, United States, that offers printers of all types and also develops print management software. Discover how Desk Manager helped improve the ticket management process for this major company.
Xerox is a well-known North American company that sells printers of all types and also develops print management software, cloud printing infrastructure, and related services.
Known for its innovation in connecting customers from the physical to the digital world, Xerox enables remote business workflows through its own apps, helping accelerate processes with more efficiency.
To improve team management, Xerox needed software that could clearly show the progress of tickets, mainly through reports. That’s why they chose Desk Manager — a solution that delivered this and much more.
Evelin Possas, Infrastructure Analyst at Xerox, mentioned that their previous platform lacked reporting, ticket approvals, and required attaching emails manually. As a result, there was no proper control over tickets or visibility for clients. We are proud to support them in solving this challenge and delivering more efficient ticket and report management.
“The TMA to close a request was 10 days, the Select support team showed a huge efficiency gain and ended the year 2020 with a TMA of 2 days – reduced by about 5x!”
Caio Carvalho
Co-founder, Select Automation
“Desk Manager is a tool that can be expanded to the entire company.”
Michel Santiago
IT Specialist, CRM Group
“All requests and management of NESS are done on Desk Manager, daily all partners receive the SLA report and requests in their email inbox.”
Ricardo Esper
CEO, NESS
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