Customer experience is a great differentiator when choosing to purchase a product or service. In a highly competitive market, delighting customers is a challenge that can provide a significant advantage for your company.
But before delighting, it is necessary to know the level of satisfaction of your customers to understand how to improve their experience with your product and/or service. To monitor this level of satisfaction and the quality of your team’s service, we created the Satisfaction Application.
With the Satisfaction Application, you can create completely customizable surveys with alternative, multiple-choice, or open-ended responses. This way, you can receive comprehensive feedback from your customers about your company.
With this information, you can improve processes, motivate the team, honor highly-rated attendants, or create new strategies that can enhance your operation’s performance, service delivery, or even generate more business.
If the answer is positive, the configured evaluation form will then be displayed. But if the answer is negative, the requester may choose to reopen the ticket – we believe it doesn’t make much sense for them to evaluate a service that didn’t effectively solve their problem, right?
By our side, the sectors of your company work in harmony and with efficiency. All together seeking results.
Download the APP
Desk Manager platform
Status API
