Application
Customer service platform with project management tools
Using the Kanban concept for simplified project management, you can register your projects and activities for all involved, with deadlines, checklists, reminders, and much more.
Each Project can have its Kanban customized, with customizable columns, colors, or a background image to help visually identify the project. Cool, right?
Besides Kanban, you can also view the project through a Gantt Chart, giving you a more macro view of deliveries and the overall project schedule.
The project manager can mention someone from the team within the activity using a simple @Name, and that person will receive an individual email alert with all the content recorded during that mention.
The ticket view can be worked in List or Board (Kanban) format, allowing the agent to operate using the preferred layout.
If they are close to the deadline, you can also add them as an appointment in your Google or Outlook calendar if you prefer.
The Project Application also allows the configuration of Customized Reports to monitor the progress of each Task, whether related to projects or not.
These reports can be automatically sent by email according to the frequency you set, exported as a spreadsheet, or even viewed in the form of dynamic dashboards.
By our side, the sectors of your company work in harmony and with efficiency. All together seeking results.
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Desk Manager platform
Status API
