The Panel Application is where the general settings of Desk Manager are made.
Create and manage each permission profile
In this application, permission profiles and solver groups will be created, so each technician/analyst has the permissions and access properly limited to their functions within the platform. This ensures the confidentiality of sensitive data and facilitates the distribution of tickets.
Confidentiality of accesses
The integration uses artificial intelligence to automatically answer customer questions, making service faster and more efficient. Reduce the workload of attendants and improve the customer experience, allowing your team to focus on more complex issues.
Login via Active Directory and email alerts
Customize the email domain
It is possible to configure the use of your own SMTP service to send these emails, so the emails sent by Desk Manager will use a sender @yourdomain instead of our standard email @desk.ms. Of course, this is an optional configuration!
It is through the Panel Application that you have access to our API documentation, Webhook, and settings for all Integrations available in Desk Manager, which can optimize and increase the delivery capacity of your services.
With us, every department in your company works in harmony and efficiency. All united in pursuit of results.
