BYD reduces service time by 95% with Desk Manager

BYD is a Chinese company that is revolutionizing the mobility industry with clean and sustainable technology and is transforming its after-sales with Desk Manager.

Desk Manager Cases - BYD Header

99% faster

first contact with the customer.

94% more agility

in delivering the diagnosis.

95% more efficient

finalizing the service in up to 72 hours.

About the Company

Since its founding in 1995, the company has grown exponentially and become one of the world’s largest manufacturers of electric vehicles. With its wide range of products, including electric cars, buses and trucks, as well as lithium-ion batteries and solar panels, BYD aims to provide innovative solutions to reduce carbon emissions and improve air quality.

With a presence in over 50 countries and regions, BYD is leading the electric mobility revolution and building a cleaner and more sustainable future for all of us.

Problem and Solution

Using Desk Manager for internal and external service, throughout its Solar Energy division, serving around 400 customers. Currently, BYD has five operator licenses and four WhatsApp licenses, which has full integration with the tool, generating complete reports and dashboards for the company’s management team, achieving a 95% reduction in service time.

The partnership has brought so much benefit to BYD that the company’s Electric Cars team is testing the implementation of the tool throughout its structure.

With a presence in over 50 countries and regions, BYD is leading the electric mobility revolution and building a cleaner and more sustainable future for all of us.

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“The TMA to close a request was 10 days, the Select support team showed a huge efficiency gain and ended the year 2020 with a TMA of 2 days – reduced by about 5x!”

Caio Carvalho


Co-founder, Select Automation

Grupo CRM

“Desk Manager is a tool that can be expanded to the entire company.”

Michel Santiago


IT Specialist, CRM Group

 

Ness

“All requests and management of NESS are done on Desk Manager, daily all partners receive the SLA report and requests in their email inbox.”

Ricardo Esper

CEO, NESS

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