Cobasi is a retail company in the pet market segment, with over 100 active and expanding stores. With the implementation of Desk Manager, the team’s productivity improved significantly.
Founded in 1985, Cobasi revolutionized the pet market by introducing a new infrastructure and establishing the concept of a shopping mall for animals. They understood that a shopping environment could also serve as a leisure space for people to spend time with their pets.
As a result, they developed cozy, welcoming, and pleasant stores. Their team is well trained to deliver a unique and unforgettable customer experience.
We started our partnership by training one Cobasi store, and within four months all stores were operating 100% with our tool — without any additional training. The ease of use and information sharing among users made the Desk Manager implementation a success.
Cobasi highlights that one of the most impactful improvements was the transition to cloud-based operations — a major step for the company. They value the encrypted data structure, which brings trust and security to both the company and its clients. We are proud to support and collaborate with Cobasi and their entire team.
“The TMA to close a request was 10 days, the Select support team showed a huge efficiency gain and ended the year 2020 with a TMA of 2 days – reduced by about 5x!”
Caio Carvalho
Co-founder, Select Automation
“Desk Manager is a tool that can be expanded to the entire company.”
Michel Santiago
IT Specialist, CRM Group
“All requests and management of NESS are done on Desk Manager, daily all partners receive the SLA report and requests in their email inbox.”
Ricardo Esper
CEO, NESS
