Customer service platform with asset management
The company expands its end-user universe to bring together various departments of its clients on the same corporate service management platform, with strategic management, operations, and governance.
In this first year of ChatGPT, OpenAI’s artificial intelligence (AI) tool has had a profound impact on our digital experiences. Today, numerous services and products – and even strategic business decisions – are being aided by AI.
With this initiative, the company saw a 34% increase in online sales. By investing in innovation to ensure the continuous improvement of its products and aiming to streamline its workflows, Soprema began using Desk Manager, a national IT service management (ITSM) and enterprise service management (ESM) tool.
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Soprema adopts chatbot in its direct customer channels
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