Application

Project

Customer service platform with project management tools

Simplified organization

The Project Application was developed to help organize activities and manage projects in a simplified manner, whether or not they are related to an open ticket with the operation.

Kanban

Using the Kanban concept for simplified project management, you can register your projects and activities for all involved, with deadlines, checklists, reminders, and much more.

Desk Manager Aplicativo Projeto - Tarefa de chamado

Customizable

Each Project can have its Kanban customized, with customizable columns, colors, or a background image to help visually identify the project. Cool, right?

Other viewing formats

Besides Kanban, you can also view the project through a Gantt Chart, giving you a more macro view of deliveries and the overall project schedule.

Interaction with each project-related activity is very easy.

Notes and hours worked

Your team can add notes and even log the hours worked on each activity, making it much easier to keep control of the project and gauge the team’s effort.

Mentions and notifications

The project manager can mention someone from the team within the activity using a simple @Name, and that person will receive an individual email alert with all the content recorded during that mention.

Efficient integration

As part of the same platform, it is possible to connect a ticket to an activity within a project.

Imagine your Support team working on Tickets and creating Tasks in an Improvement or Fix Project for your Development team? This is one of the many scenarios that can be implemented, as the two Desk Manager applications are connected.

The ticket view can be worked in List or Board (Kanban) format, allowing the agent to operate using the preferred layout.

Desk Manager Aplicativo Projeto - Quadro funcionalidade

Future Activities

Regardless of whether there is a project or not, your team can also use this application to register future activities or tasks that cannot be forgotten or have a deadline to meet.

Reminders

After registering these activities, which can even be delegated to another person in your operation, it will be possible to set deadlines to complete them through email and SMS reminders.

Sync with Google Calendar or Outlook

If they are close to the deadline, you can also add them as an appointment in your Google or Outlook calendar if you prefer.

All of this translates into productivity for your team and efficient management of your operation!

Customized Reports

The Project Application also allows the configuration of Customized Reports to monitor the progress of each Task, whether related to projects or not.

Data control

These reports can be automatically sent by email according to the frequency you set, exported as a spreadsheet, or even viewed in the form of dynamic dashboards.

Count on an ally to orchestrate your team

With us, every department in your company works in harmony and efficiency. All united in pursuit of results.