BYD is a Chinese company that is revolutionizing the mobility industry with clean and sustainable technology, and is transforming its after-sales with Desk Manager.
99% faster
first contact with the customer.
94% more agile
in delivering diagnoses.
95% more efficient
finalizing the service in up to 72 hours.
Since its founding in 1995, the company has grown exponentially and become one of the world’s largest manufacturers of electric vehicles. With its wide range of products, including electric cars, buses, and trucks, as well as lithium-ion batteries and solar panels, BYD aims to provide innovative solutions to reduce carbon emissions and improve air quality.
With a presence in over 50 countries and regions, BYD is leading the electric mobility revolution and building a cleaner and more sustainable future for all of us.
Using Desk Manager for internal and external service throughout its Solar Energy division, BYD is now serving around 400 customers. Currently, BYD has five operator licenses and four WhatsApp licenses, which are fully integrated with the tool, generating complete reports and dashboards for the company’s management team, achieving a 95% reduction in service time.
The partnership has brought so much benefit to BYD that the company’s Electric Cars team is testing the implementation of the tool throughout its structure.
With a presence in over 50 countries and regions, BYD is leading the electric mobility revolution and building a cleaner and more sustainable future for all of us.
“The TMA to close a request was 10 days, the Select support team showed a huge efficiency gain and ended the year 2020 with a TMA of 2 days – reduced by about 5x!”
Caio Carvalho
Co-founder, Select Automation
“Desk Manager is a tool that can be expanded to the entire company.”
Michel Santiago
IT Specialist, CRM Group
“All requests and management of NESS are done on Desk Manager, daily all partners receive the SLA report and requests in their email inbox.”
Ricardo Esper
CEO, NESS
With us, every department in your company works in harmony and efficiency. All united in pursuit of results.
