BYD is a Chinese company that is revolutionizing the mobility industry with clean and sustainable technology and is transforming its after-sales with Desk Manager.
Since its founding in 1995, the company has grown exponentially and become one of the world’s largest manufacturers of electric vehicles. With its wide range of products, including electric cars, buses and trucks, as well as lithium-ion batteries and solar panels, BYD aims to provide innovative solutions to reduce carbon emissions and improve air quality.
With a presence in over 50 countries and regions, BYD is leading the electric mobility revolution and building a cleaner and more sustainable future for all of us.
Using Desk Manager for internal and external service, throughout its Solar Energy division, serving around 400 customers. Currently, BYD has five operator licenses and four WhatsApp licenses, which has full integration with the tool, generating complete reports and dashboards for the company’s management team, achieving a 95% reduction in service time.
The partnership has brought so much benefit to BYD that the company’s Electric Cars team is testing the implementation of the tool throughout its structure.
With a presence in over 50 countries and regions, BYD is leading the electric mobility revolution and building a cleaner and more sustainable future for all of us.
“Desk Manager is a tool that can be expanded to the entire company”
Michel Santiago
IT Specialist, CRM Group
“The agility and flexibility of Desk Manager was what led us to close with them. Our operations have been running with them for a long time.”
Leda Blagevitch
CEO, IK Solution
“All calls and management of NESS are made in Desk Manager, and every day all partners receive the SLA and call report in their email inbox.”
Ricardo Esper
CEO, NESS
By our side, the sectors of your company work in harmony and with efficiency. All together seeking results.
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